Privacy Policy

This Privacy Policy explains how KUSIHHU collects, uses and protects personal information when you use our website, contact us, create an account, use Kusihhu Route Planner or subscribe to a paid plan.

Last updated: 12/05/2026

Data Controller: Kusihhu

1. Introduction

This Privacy Policy explains how KUSIHHU collects, uses, stores and protects personal information when you use our website, contact us, create an account, use the Kusihhu Route Planner app, or subscribe to one of our plans. KUSIHHU is based in the United Kingdom and provides a digital route planning service for walking and cycling. When using our website or app, we collect and use personal information as described in this Privacy Policy. If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@kusihhu.com

2. Information We Collect

We may collect and process the following types of information.

Account information

When you create an account, we may collect:

your email address;
your first name, if provided;
your password in a securely protected format;
your account settings;
your plan or subscription status.

Route planner information

When you use Kusihhu Route Planner, we may collect and store information needed to provide the service, such as:

saved route names;
route points and route geometry;
distance and elevation information;
route type, such as walking or cycling;
imported GPX or TCX files;
exported route activity;
default map location or route planning preferences, where saved by you.

Route data may include locations that you choose to add, import or save. You should avoid saving routes or route names that include sensitive personal information. Payment and subscription information if you subscribe to a paid plan, payment processing is handled by a third-party payment provider. We do not directly store your full payment card details.

We may receive limited subscription information, such as:

your subscription status;
plan type;
renewal or expiry date;
payment success or failure status;
customer or subscription reference numbers from the payment provider.

Contact form and support information if you contact us by email or through a contact form, we may collect:

your name;
your email address;
your message;
any information you choose to include in your enquiry.

Please do not send payment card details or sensitive personal information through the contact form. Website and technical information when you use our website or app, we may collect technical information such as:

IP address;
browser type;
device type;
operating system;
pages visited;
approximate location based on technical data;
error logs;
usage and performance data.

This helps us maintain security, fix bugs and improve the service. Newsletter or marketing information if you sign up to receive updates, we may use your email address to send KUSIHHU news, product updates or marketing messages. You can unsubscribe from marketing emails at any time.

3. How We Use Your Information

We use personal information for the following purposes: Purpose Examples Lawful basis to provide the route planner service creating accounts, saving routes, importing/exporting GPX or TCX files, showing plan status contract

To manage subscriptions processing plan access, renewals, cancellations and billing status contract

To respond to enquiries replying to contact form messages and support emails legitimate interests

To improve the website and app fixing bugs, improving performance, understanding how features are used legitimate interests

To protect the service preventing misuse, fraud, unauthorised access and technical abuse legitimate interests

To send marketing updates newsletters, product updates or promotional emails where you have signed up consent

To comply with legal obligations tax, accounting, legal or regulatory requirements legal obligation

We will only use your personal information where we have a lawful basis to do so.

4. Cookies and Similar Technologies

Our website and app may use cookies or similar technologies to make the site work, improve performance, understand visitor behaviour and support security.

Cookies may be used for:

essential website and app functionality;
login and account sessions;
analytics and performance monitoring;
remembering preferences;
security and fraud prevention.

You may be able to manage cookies through your browser settings. Some cookies are necessary for the website or app to function correctly. If we use non-essential analytics or marketing cookies, we will provide appropriate cookie information and controls where required.

5. How We Share Information

We do not sell your personal information. We may share limited information with trusted third-party service providers where necessary to operate KUSIHHU and Kusihhu Route Planner.

These may include:

website hosting providers;
app hosting and database providers;
payment processors;
email and contact form providers;
mapping, geocoding, routing or elevation service providers;
analytics and performance monitoring providers;
professional advisers, where necessary;
legal or regulatory authorities, where required by law.

Third-party providers are only given access to information where needed to provide their services.

6. Payment Processing

Payments and subscriptions may be processed by a third-party payment provider, such as Stripe. When you make a payment or subscribe to a plan, your payment details are handled securely by the payment provider. KUSIHHU does not directly store your full card number or full payment card details. The payment provider may process your personal data in accordance with its own privacy policy and terms.

7. Route Data and Location Information

Kusihhu Route Planner allows you to create, save, import and export walking and cycling routes. The routes you create or import may include location-based information. This could include start points, end points, route paths, waypoints or saved default locations.

We use route data to provide the route planning service, including saving your routes, displaying them in your account, calculating distance and elevation, and enabling imports or exports. You are responsible for the information you choose to save, upload or include in route names.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

account information: while your account remains active;
saved route data: while your account remains active or until you delete the route;
contact enquiries: for as long as needed to respond and keep appropriate records;
subscription and billing records: for as long as required for accounting, tax, legal or fraud-prevention purposes;
technical logs: for a limited period needed for security, diagnostics and service improvement.

When information is no longer needed, we will delete it or anonymise it where appropriate.

9. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

These steps may include:

password protection;
secure account authentication;
restricted access to systems;
secure hosting providers;
encrypted connections where available;
monitoring for technical issues and misuse.

No online service can be guaranteed to be completely secure. You are responsible for keeping your account password safe and for contacting us if you believe your account has been accessed without permission.

10. International Transfers

Some of the third-party services we use may process information outside the United Kingdom. Where this happens, we will take steps intended to ensure that your personal information is protected in accordance with applicable data protection laws, such as using appropriate safeguards where required.

11. Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

ask for access to your personal information;
ask us to correct inaccurate information;
ask us to delete your information in certain circumstances;
ask us to restrict how your information is used;
object to certain uses of your information;
withdraw consent where we rely on consent;
request a copy of your information in a portable format, where applicable.

To make a request, please contact:

support@kusihhu.com

We may need to confirm your identity before responding to certain requests.

12. Marketing Emails

If you sign up to receive updates from KUSIHHU, we may send you emails about the route planner, new features, outdoor content, offers or future products. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. We will still be able to send important service emails, such as account, subscription, billing or security messages.

13. Children

Kusihhu Route Planner is not intended for use by children without appropriate supervision. If you believe a child has provided personal information to us without appropriate permission, please contact us and we will review the matter.

14. Links to Other Websites

Our website or app may contain links to third-party websites, apps or services. We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page. If we make significant changes, we may notify users through the website, app or email where appropriate. By continuing to use the website or app after changes are published, you agree to the updated Privacy Policy.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection. The ICO explains that individuals have rights over their personal information, including access, correction and other data protection rights.

17. Account Deletion

Account deletion: If you have a Kusihhu Route Planner account, you can request deletion of your account and associated personal data by contacting support@kusihhu.com. We may need to retain limited records where required for legal, tax, security or fraud-prevention purposes. Please make sure your subscription is cancelled and elapsed prior to requesting account deletion.

18. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact: