Subscriptions & Returns
Subscriptions & Returns
Last updated: 25 August 2026
This page explains the Free, Trial and Pro plans available for Kusihhu Route Planner, including subscription payments, automatic renewal, cancellation and refund arrangements.
1. About KUSIHHU
KUSIHHU is a trading name operated by Steve Jones, a sole trader.
Business and correspondence address:
KUSIHHU
Steve Jones
4 Blenheim Road
Stratford-upon-Avon
Warwickshire
CV37 7RX
United Kingdom
Email: support@kusihhu.com
Website: www.kusihhu.com
2. Digital Service
Kusihhu Route Planner is a digital route-planning service for walking and cycling.
Features may include:
• route creation and calculation;
• saved routes;
• distance and elevation information;
• GPX and TCX imports and exports;
• Street, Satellite and Ordnance Survey mapping;
• live location; and
• account-based route management.
No physical product is shipped when you create an account, use the Free plan, start a Trial or purchase a Pro subscription.
3. Free Plan
Kusihhu Route Planner can be used without purchasing a subscription or starting a Trial.
The Free plan currently allows users to save up to three routes. Some features, including TCX exports and Ordnance Survey mapping, may require active Trial or Pro access.
Current Free plan limits are displayed within Kusihhu Route Planner.
4. Website Trial
Where available, eligible users can start a non-renewing 14-day website Trial without providing payment details.
The website Trial provides temporary access to Pro features. It does not automatically create a paid subscription.
When the Trial ends, the account returns to the Free plan unless the user separately purchases a Pro subscription.
Trial eligibility may be limited to one Trial per Kusihhu account.
5. Android Google Play Trial
Eligible new Google Play subscribers may receive a 14-day free Trial of Kusihhu Route Planner Pro.
The Android Trial is part of an automatically renewing Google Play subscription.
Before confirming the subscription, Google Play displays:
• the Trial duration;
• the price after the Trial;
• the billing frequency;
• the applicable local currency and taxes; and
• the automatic-renewal terms.
At the end of the 14-day Trial, the subscription automatically renews onto the paid monthly Pro plan unless it is cancelled through Google Play before the Trial expires.
The current United Kingdom base-plan price is £4.99 per month.
Google Play determines whether a Google account is eligible for the Trial. Users who have previously held a Kusihhu Route Planner subscription or received an eligible introductory offer may not qualify.
The Free plan remains available without starting a Trial or purchasing a subscription.
6. Pro Subscription
Kusihhu Route Planner Pro currently provides benefits that may include:
• unlimited saved routes;
• TCX route exports;
• access to Ordnance Survey mapping; and
• additional premium features made available during the subscription.
Pro is currently offered as a monthly automatically renewing subscription.
The applicable price, taxes, billing period and included features are displayed before purchase.
7. Google Play Subscriptions
Subscriptions purchased inside the Kusihhu Route Planner Android app are processed by Google Play.
KUSIHHU does not directly receive or store complete payment-card details used through Google Play.
The subscription is associated with both:
• the Google account used to complete the purchase; and
• the Kusihhu account against which the purchase is verified.
Users should sign in to Kusihhu using the same Kusihhu account on every device where they wish to access their routes and Pro benefits.
Google Play subscriptions can be managed or cancelled at:
https://play.google.com/store/account/subscriptions
The user must sign in using the Google account through which the subscription was purchased.
8. Website Subscriptions
Subscriptions purchased through the Kusihhu Route Planner website are processed securely by Stripe.
The current United Kingdom website price is £4.99 per month unless a different price is displayed before purchase.
Website subscriptions automatically renew each month unless cancelled before the next renewal date.
Website subscriptions can be managed or cancelled through the subscription-management option in the Kusihhu account or through the Stripe customer portal.
KUSIHHU does not directly receive or store complete payment-card details processed by Stripe.
9. Avoiding Duplicate Subscriptions
Google Play and website subscriptions are separate payment arrangements.
Cancelling a Google Play subscription does not cancel a separate Stripe subscription. Cancelling a Stripe subscription does not cancel a separate Google Play subscription.
Users should check whether they already have an active subscription before purchasing through another platform.
If you believe you have accidentally created duplicate subscriptions, contact support@kusihhu.com as soon as possible.
10. Automatic Renewal
Google Play and website Pro subscriptions renew automatically each month unless cancelled.
The applicable renewal date is displayed by Google Play, Stripe or within the Kusihhu account.
To avoid the next payment, users should cancel before the renewal date shown by the relevant billing platform.
A failed payment may cause Pro access to be suspended or ended after any applicable grace period or account-hold period.
11. Cancelling a Google Play Subscription
To cancel an Android subscription:
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Open Google Play.
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Confirm that Google Play is using the account through which Kusihhu Pro was purchased.
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Open Payments and subscriptions.
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Select Subscriptions.
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Select Kusihhu Route Planner Pro.
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Select Cancel subscription and follow the instructions.
Alternatively, visit:
https://play.google.com/store/account/subscriptions
Cancelling normally prevents the next renewal. Trial or Pro access may continue until the end of the current Trial or paid billing period unless Google Play, applicable law or the cancellation confirmation states otherwise.
Uninstalling the Android app does not cancel the subscription.
12. Cancelling a Website Subscription
To cancel a website subscription:
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Sign in at planner.kusihhu.com.
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Open Account Settings.
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Select Manage subscription.
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Open the Stripe customer portal.
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Follow the cancellation instructions.
Cancelling normally prevents the next renewal. Pro access will usually continue until the end of the current paid billing period.
If the subscription-management option is unavailable, contact support@kusihhu.com.
13. Account Deletion
Deleting the Android app, ceasing to use Kusihhu or requesting deletion of a Kusihhu account does not automatically cancel a Google Play or Stripe subscription.
Users should cancel any active subscription through its original billing platform before requesting account deletion.
If an account is deleted while a subscription remains active, KUSIHHU may be unable to associate the continuing payment with the deleted account or restore the associated routes and account information.
Read the Account Deletion information before submitting a deletion request.
14. Google Play Refunds
Google Play purchases are subject to Google Play’s refund procedures and applicable consumer law.
Google Play refund information is available at:
https://support.google.com/googleplay/answer/2479637
A refund request can also be submitted through Google Play where that option is available.
Users may contact support@kusihhu.com if assistance is required. Please provide:
• the Kusihhu account email address;
• the approximate purchase date;
• the Google Play order number, where available; and
• a short explanation of the issue.
Do not send complete card numbers, card security codes or Google account passwords.
15. Website Subscription Refunds
Questions about Stripe website payments or refund requests should be sent to:
Please provide:
• the Kusihhu account email address;
• the approximate payment date;
• the Stripe receipt or invoice reference, where available; and
• a short explanation of the issue.
Where a refund is legally due or otherwise approved, it will normally be returned through the original payment method.
16. Incorrect, Faulty or Unavailable Service
If you believe that:
• you were charged incorrectly;
• a successful subscription has not unlocked Pro;
• Pro access ended earlier than expected;
• a paid feature is materially unavailable; or
• the service was not supplied as described,
please contact support@kusihhu.com.
We will investigate the account and billing status and provide an appropriate remedy where required under applicable consumer law.
Temporary interruptions caused by maintenance, third-party outages, internet connectivity or circumstances beyond our reasonable control do not automatically entitle a user to a refund. This does not affect any statutory remedy that may apply.
17. Cancellation and Withdrawal Rights
Nothing on this page excludes or limits mandatory cancellation, withdrawal, refund or other statutory consumer rights.
Consumers purchasing online may have a legal cooling-off or withdrawal period. The precise rights available can depend on:
• the consumer’s country;
• whether the purchase is a service, digital service or digital content;
• whether immediate access was requested;
• whether any part of the service has already been provided; and
• the platform through which the purchase was made.
Starting immediate Trial or Pro access does not remove any rights that cannot legally be excluded.
Where permitted by applicable law, a consumer who requests immediate performance and subsequently withdraws may be responsible for a proportionate amount relating to the service already provided.
Google Play or Stripe may provide additional cancellation or refund options under their own policies.
18. Price and Country Availability
Subscription prices may vary between countries because of local currency, taxes, platform pricing and legally permitted regional pricing.
The complete price applicable to the customer is displayed before purchase.
Route calculation currently covers Great Britain and the island of Ireland. App availability in another country does not necessarily mean route calculation is available in that country.
KUSIHHU will not apply different access or purchase conditions solely because of a customer’s nationality or place of residence where doing so would conflict with applicable law.
19. No Physical Returns
Kusihhu Route Planner is currently a digital service. There are no physical goods, shipping charges or physical returns connected with a Free, Trial or Pro plan.
If KUSIHHU sells physical goods in the future, separate delivery and returns information will be provided before purchase.
20. Cancellation Notice
You may use the following wording to notify us of a cancellation or subscription problem:
To:
KUSIHHU
Steve Jones
4 Blenheim Road
Stratford-upon-Avon
Warwickshire
CV37 7RX
United Kingdom
Email: support@kusihhu.com
I hereby give notice that I wish to cancel or request assistance with my Kusihhu Route Planner subscription.
Name:
Kusihhu account email address:
Purchase platform, if known: Google Play / Website
Subscription or Trial start date, if known:
Google Play order number or Stripe reference, if available:
Reason for contacting us, optional:
Date:
You do not have to provide a reason when exercising a statutory right that does not require one.
21. Contact Us
For subscription, Trial, cancellation, billing or refund enquiries, contact:
KUSIHHU
Steve Jones
4 Blenheim Road
Stratford-upon-Avon
Warwickshire
CV37 7RX
United Kingdom
Email: support@kusihhu.com
Website: www.kusihhu.com